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Consumer Trust Stories

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Consumer Trust stories

Revolut launches facial recognition payments in UK
Data Protection

Revolut launches facial recognition payments in UK

UK shoppers can now pay with a glance as the fintech seeks to win more tills with 0% merchant fees and triple RevPoints.

By Karen Joy Bacudo • 4 min read • Yesterday
GoCardless processes UK's first agentic charity payment
Fintech

GoCardless processes UK's first agentic charity payment

A regulated trial has shown how AI could streamline monthly giving while keeping donors in control of approval and spending limits.

By Karen Joy Bacudo • 4 min read • 2 days ago
Digital payments add GBP £88bn to UK sales, study finds
Digital Transformation

Digital payments add GBP £88bn to UK sales, study finds

Fraud fears and slow digital adoption are blunting the benefits of payments innovation, with UK firms missing out on further growth.

By Karen Joy Bacudo • 4 min read • Last week
Gen Z shoppers embrace AI but switch brands over trust
Data Protection

Gen Z shoppers embrace AI but switch brands over trust

Retailers risk losing Gen Z buyers quickly, as 43% have switched brands over AI use despite widespread adoption of recommendations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK shoppers prefer reliable retail tech over flashy AI
Digital Transformation

UK shoppers prefer reliable retail tech over flashy AI

UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.

By Sofiah Nichole Salivio • 3 min read • This month
UK shoppers distrust AI recommendations, ThoughtSpot finds
Data Protection

UK shoppers distrust AI recommendations, ThoughtSpot finds

Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.

By Sean Mitchell • 4 min read • This month

Global Stories

Consumer Trust stories

Shoppers warm to AI meal plans but resist product picks
Marketing Technologies

Shoppers warm to AI meal plans but resist product picks

AI meal planning is gaining trust in Australia and New Zealand, but shoppers still override automated basket choices to control price and pack size.

By Sean Mitchell • 4 min read • Last week
A Good Certification Group wins AI standard accreditation
Digital Transformation

A Good Certification Group wins AI standard accreditation

The move gives Australian firms a new external check on AI governance as demand rises for proof that systems are properly controlled.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Consumer Trust stories

US consumers want more flexible bill payment options
Digital Transformation

US consumers want more flexible bill payment options

Financial pressure is pushing households to favour flexible due dates and hardship pauses, even as most still want a live agent for billing disputes.

By Karen Joy Bacudo • 4 min read • 3 days ago
US consumers demand flexible bill payments as strain grows
Fintech

US consumers demand flexible bill payments as strain grows

More than three in five bill payers want control over payment timing, as 59% lack enough savings to cover a USD $1,000 emergency.

By Karen Joy Bacudo • 4 min read • 3 days ago
New Zealand ads code adds environmental responsibility
Advertising Standards Authority

New Zealand ads code adds environmental responsibility

Advertisers face tighter scrutiny of green claims as New Zealand's standards body sets a standalone environmental principle from February 2027.

By Mara Sugue • 4 min read • 2 days ago
Adyen upgrades Authenticate to lift online payments
Fintech

Adyen upgrades Authenticate to lift online payments

Online shoppers could face fewer checkout hurdles as Adyen's updated authentication tool aims to lift conversion by double digits for merchants.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Mastercard & Rogers Bank test AI shopping checkout
Data Protection

Mastercard & Rogers Bank test AI shopping checkout

Canadian shoppers may soon see AI agents make purchases within preset budgets, as the pilot highlights trust and control concerns.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Visa survey finds trust gap in AI-powered payments
Digital Transformation

Visa survey finds trust gap in AI-powered payments

Only 23% of US consumers trust generative AI to pay, but 61% would let Visa handle agent-led transactions, a survey found.

By Karen Joy Bacudo • 3 min read • Last week
Peoples Group taps Feedzai ahead of Real-Time Rail
Fintech

Peoples Group taps Feedzai ahead of Real-Time Rail

Fraud checks are being upgraded before Canada's instant payments network goes live, as Peoples Group seeks to stop scams in real time.

By Karen Joy Bacudo • 4 min read • Last week
Savira launches free privacy tools for small firms
Software-as-a-Service

Savira launches free privacy tools for small firms

More than 100,000 small businesses are now in privacy regulators' sights as tougher rules push demand for cheaper compliance tools.

By Sean Mitchell • 4 min read • Last week
As Japan widens bank cyber oversight to data partners, identity becomes the perimeter
Data Protection

As Japan widens bank cyber oversight to data partners, identity becomes the perimeter

Japan's banks face broader cyber risk as regulators begin treating data-sharing partners and AI agents as part of the attack surface.

By Takanori Nishiyama • 2 min read • This month