Case management stories
Strengthening CX drives success: Adobe reveals 40% of CX leaders exceeded 2019 goals, proving investment in customer experience is now essential for businesses.
Investing in Customer Experience (CX) can transform customer data into strategic advantages. Adobe's 2019 report shows 40% of CX leaders exceed business goals.
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
The programme will provide structure and support for multiple MSSP and MDR provider business models for its managed service practice.
Endace integrates with Palo Alto Networks to enhance cyber threat investigations, combining their analytics platforms to provide robust security.
As urbanisation rapidly expands, experts urge cities to go smart, leveraging IoT, AI and 5G to enhance efficiency and quality of urban life.
Creatio offers a free six-month CRM solution for frontline companies battling COVID-19, enabling efficient data management and process automation.
Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.
GBG launches robust anti-fraud solutions, featuring the flagship Instinct Hub, to safeguard businesses and their clients in a complex digital landscape.
Exabeam secures a multi-year deal to run its Security SaaS on Google Cloud, enhancing scalability and aiding quicker cloud adoption for its customers.
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
Over the last two weeks, Splunk has made several announcements around its Data-to-Everything platform including additions to IT security and operations.
Vodafone's 'X Squad' will kick off in October, and will continue to scale up over the remainder of this calendar year.
Clients can now have Rimini Street run their SAP systems with a turnkey solution that integrates Application Management and Support Services for SAP.
Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.
LogRhythm has unveiled LogRhythm Cloud, a cloud-based version of its NextGen SIEM Platform, promising enhanced SOC efficiency and swift threat neutralisation.
Mitsubishi Motors Australia has chosen QPC's Genesys PureCloud to enhance their customer service capabilities.
LogRhythm has launched LogRhythm NDR, a new automated network security tool designed to aid understaffed teams in detecting and responding to network threats.
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
The truth is, in today's hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
