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Business Process Outsourcing (BPO) Stories - Page 4

UK Stories

Business Process Outsourcing (BPO) stories

Contact Company selects Calabrio WFM to power BPO operations
Unified Communications

Contact Company selects Calabrio WFM to power BPO operations

Contact plans to implement a broad range of Calabrio's automated, data-driven solutions to support the contact centre complexity of its growing client base.

By Gaurav Sharma • 3 min read • Sat, 10th Jun 2023

Global Stories

Business Process Outsourcing (BPO) stories

ProHance report reveals productivity divergence across sectors
Supply Chain

ProHance report reveals productivity divergence across sectors

ProHance's Global Productivity Benchmarking Report reveals stark productivity trends, with non-tech sectors seeing a 6% rise, contrasting tech's 4% decline.

By Catherine Knowles • 2 min read • Tue, 3rd Sep 2024
Enhance the human connection in IT support services with AI
Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024
FUJIFILM Business Innovation announces first partner in growth initiative
Unified Communications

FUJIFILM Business Innovation announces first partner in growth initiative

Fujifilm Business Innovation New Zealand selects Central Business Innovation as its first official Growth Partner.

By Sean Mitchell • 2 min read • Mon, 16th Oct 2023
Silver Spring Pathfinder creates opportunities with Avaya
Unified Communications

Silver Spring Pathfinder creates opportunities with Avaya

Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.

By Nadine Rogers • 3 min read • Mon, 17th Oct 2022
Digital adoption an immediate priority for CFOs
Chief Financial Officer

Digital adoption an immediate priority for CFOs

Half of CFOs are focused on building a resilient and digital future-ready organization, according to a survey by WNS.

By Catherine Knowles • 3 min read • Fri, 25th Jun 2021
Video: 10 Minute IT Jams - Who is BPESA?
Data Protection

Video: 10 Minute IT Jams - Who is BPESA?

TechDay explores the growth opportunity for South Africa as big brands flock to the country for software development. #BPESA #offshoring.

By Nick Forrester • 5 min read • Fri, 2nd Oct 2020
Fujitsu enhances RunMyProcess business process automation
IT Automation

Fujitsu enhances RunMyProcess business process automation

Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.

By Staff Writer • 2 min read • Fri, 22nd May 2020
Appian and Celonis partner up to boost business process transformation
Partner Programmes

Appian and Celonis partner up to boost business process transformation

Appian partners with Celonis to accelerate digital business process transformation and continuous improvement.

By Catherine Knowles • 2 min read • Thu, 16th Jan 2020
Rapid growth continues for business process applications market
Outsourcing

Rapid growth continues for business process applications market

New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.

By Catherine Knowles • 2 min read • Tue, 31st Dec 2019
APAC business process outsourcing market set to grow
Unified Communications

APAC business process outsourcing market set to grow

The APAC business process outsourcing market is projected to grow at a 10% CAGR from 2018 to 2023, reaching USD $120.4 billion, according to GlobalData.

By Shannon Williams • 2 min read • Wed, 11th Dec 2019
Harcourts chooses Nintex to advance business operations
Customer Relationship Management

Harcourts chooses Nintex to advance business operations

Harcourts invests in Nintex Promapp to enhance global operations, streamline processes, and boost productivity for over 10,000 staff across 900 offices.

By Catherine Knowles • 3 min read • Thu, 14th Nov 2019
Northern Melbourne council launches cloud-based solution Nintex
Customer Experience

Northern Melbourne council launches cloud-based solution Nintex

The cloud-based solution will be used to improve customer experience, and to capture and manage processes, according to a statement.

By Catherine Knowles • 3 min read • Tue, 13th Aug 2019
How processes can be the key to RoI in digital transformation
IT Automation

How processes can be the key to RoI in digital transformation

Process management and automation is vital to any digital transformation, but it is about more than just taking some forms online.

By Ben Moore • 2 min read • Mon, 29th Oct 2018

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Hexnode partners with Wordtext Systems to expand in Philippines
Internet of Things

Hexnode partners with Wordtext Systems to expand in Philippines

Hexnode partners with Wordtext Systems to bolster distribution of its UEM solutions in the Philippines, tapping into the region's BPO and IT infrastructure.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024
IT By Design opens expansive Philippines headquarters in Bonifacio Global City
Artificial Intelligence

IT By Design opens expansive Philippines headquarters in Bonifacio Global City

IT By Design (ITBD) expands its Southeast Asia presence with new Philippines headquarters, aiming to create 250 jobs in response to industry demand for low-cost, top-tier talent.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
Appian and Roboyo help Tasmania with better health outcomes
IT Automation

Appian and Roboyo help Tasmania with better health outcomes

Primary Health Tasmania provided its teams with organisation-wide digital dashboard analysis and reporting for all the proposal and procurement processes.

By Gaurav Sharma • 3 min read • Tue, 7th Mar 2023