Tencent Cloud doubles overseas customers as AI demand soars

Tencent Cloud said its active overseas customer base doubled over the past year, while international demand for its AI products and services grew by triple digits.

The update came as Tencent Cloud outlined a broader international expansion plan, including more infrastructure in Frankfurt and wider enterprise AI offerings for customers outside China. It also pointed to deeper work with European customers including eMAG and iyzico, both of which have moved workloads to Tencent Cloud.

Tencent Cloud said it now serves customers in more than 150 countries and regions, and that nine out of 10 Chinese internet companies expanding globally use its services.

AI products

Alongside the customer growth figures, Tencent introduced WorkBuddy for international enterprises. The AI office productivity agent connects with messaging apps and enterprise systems, allowing staff to complete tasks within software they already use.

Customers can choose which AI model to apply to a task, with security controls built into the product. Tencent also launched CodeBuddy, Miora, the Agent Development Platform, MAGIC AI and Agent Runtime internationally, allowing Chinese and international teams to work on the same AI workbench.

Since its launch in March, WorkBuddy has handled more than nine billion task requests, according to Tencent. The company added that adoption spans more than 50 industries and that half of China's top 500 enterprises use it.

Tencent said its ecosystem includes more than 50,000 developers and partners and more than 200,000 skills. In China, it also introduced Buddy One, a cross-application collaboration system designed to let WorkBuddy coordinate tasks across Tencent office applications and specialised business agents.

Model roadmap

Tencent also previewed Hy4 and Hy4 Flash, two upcoming AI models aimed at enterprise use. Hy4 is due for general release soon and is designed for long-horizon, real-world productivity tasks, while adding visual understanding.

Hy4 Flash is positioned as a lower-cost version that retains Hy4's visual understanding and agentic features. Tencent said enterprises will be able to access its Hy models and third-party models through Tencent Cloud TokenHub, a unified platform with a single API.

TokenHub is intended to let customers select models based on cost and performance, while managing access, usage, governance and billing in one place.

Regional push

Europe featured prominently in the company's latest growth narrative. Tencent said payments provider iyzico and Eastern European eCommerce platform eMAG have migrated workloads to Tencent Cloud, with collaboration continuing in big data and AI.

Frankfurt is among the locations where Tencent expanded infrastructure capacity during 2026. Other sites named by the company include Osaka, Riyadh, Malaysia, Mexico and Thailand.

Tencent said its global infrastructure now spans 25 cloud regions and 70 availability zones. It supports public, dedicated, private and hybrid environments, and offers Tencent Cloud Enterprise for customers that want public cloud tools within systems they control.

Outside Europe, Tencent pointed to work with Indonesian telecoms operator XLSMART, where it helped migrate more than 1,000 microservices. It is also exploring broader cloud and AI work with Telkomsel and Indosat.

In Thailand, CP AXTRA is working with Tencent Cloud on supply chain management, finance and other operations. In Hong Kong and Macau, Tencent said its business has grown steadily for seven consecutive years, with customers including Hung Fook Tong and Fusion Bank.

The company also listed customers in Japan and South Korea including Kakao, Com2uS, Gokko and Pokekara. In Brazil, it said Extreme Digital Solutions and Positivo are working with Tencent Cloud on PalmAI and other cloud-based services for local businesses.

New partnerships in other markets include Alsaif Gallery, Hoolive, OmniOps and TruKKer in the Middle East, as well as Infosys Solusi Terpadu and Central Retail Digital elsewhere. Tencent said it is exploring with Central Retail Digital how AI agents could be used in retail operations.

Dowson Tong, senior executive vice president of Tencent and CEO of the Cloud and Smart Industries Group, said: "AI is creating new opportunities for businesses, but its real value comes when it can be applied to everyday operations and adopted at scale. At Tencent Cloud, we're bringing together our AI models, tools such as WorkBuddy and cloud infrastructure to help more businesses put AI to work, building on their strengths and unlocking new opportunities for growth."