Medallia joins G-Cloud 14 to enhance public sector services

Medallia has been selected as a named supplier on Crown Commercial Service's G-Cloud 14 framework.

The G-Cloud 14 framework is integral to the UK's public sector. It allows government agencies to procure cloud computing services in a streamlined and cost-effective manner. As of the latest update, G-Cloud 14 has succeeded the previous G-Cloud 13, providing a refreshed catalogue for public sector cloud service procurement.

Medallia's platform is now accessible to public sector organisations through its inclusion on Lot 2 (Cloud Software) of the G-Cloud 14 framework. This allows government agencies to utilise a variety of Medallia's service offerings to enhance experience management.

Nick Martin, Senior Vice President of International at Medallia, expressed his enthusiasm about the development: "We are thrilled to be included in the G-Cloud 14 framework. This achievement underscores our commitment to empowering public sector organisations with our cutting-edge experience management solutions."

"By leveraging Medallia's platform, public sector organisations can gain deeper insights into citizen feedback, enhance service delivery, and drive meaningful improvements. We look forward to supporting the government's digital transformation journey by helping agencies better understand and respond to the needs of the communities they serve."

The services offered by Medallia for utilisation by public sector organisations include Medallia Victim Experience Management for Police Forces, Medallia Ideas Crowdsourcing for NHS / Local Government / Government / Police Forces, Medallia Government Digital Experience Analytics, Medallia Patient Experience (including Friends & Family Test), Medallia Government & Healthcare Employee Experience & Staff Surveys, Medallia Government Contact Centre Suite, and Medallia Citizen Research Suite.

Crown Commercial Service plays a pivotal role in the public sector procurement domain by enhancing commercial value upon acquiring common goods and services. During the 2023/24 fiscal period, CCS facilitated commercial benefits valued at GBP £4.9 billion, supporting public services that ensure optimal value for taxpayer funding.

Medallia's inclusion in the G-Cloud 14 framework opens up valuable opportunities for public sector organisations to enhance experience management and drive improvements across various services. This development supports the ongoing digital transformation within government agencies.