ManageEngine ServiceDesk Plus earns ITIL certification

ManageEngine ServiceDesk Plus has achieved ITIL certification for 14 IT service management (ITSM) practices, as awarded by PeopleCert, and has been included as a Silver-tier member in the PeopleCert Accredited Tool Vendors (ATV) program.

PeopleCert, a global training and certification provider, assesses IT service management vendors through its ATV program, which verifies the alignment with ITIL standards. This approach includes evaluating the tool's functionality and the ITIL proficiency of personnel involved in development, sales, and implementation processes.

The certification of ServiceDesk Plus for ITIL alignment covers 14 practices, including Change Enablement, Deployment Management, Incident Management, and IT Asset Management, among others. These practices support customers in implementing industry-recommended workflows directly on the ServiceDesk Plus platform.

Dmitry Isaychenko, Portfolio Director at PeopleCert, commented, "Businesses trust ITIL for success. For them, ITIL is not just a brand but a source of proven best practices. Claims of ITIL adherence raise their expectations regarding the quality of implementations. This is why PeopleCert launched the ATV accreditation program. Today, we are delighted to welcome ManageEngine as an ITIL-accredited tool vendor. Together, we can help customers make more informed decisions when selecting ITSM tools and planning long-term investments in their implementations."

ManageEngine plans to progress beyond its current Silver-level membership by certifying additional staff members in the coming year. Kumaravel Ramakrishnan, Director of Technology at ManageEngine, stated, "We are excited to partner with PeopleCert and join their ITIL-ATV program. This partnership reaffirms our commitment to building a best-in-class service management platform that adheres to industry best practices. For over 20 years, ServiceDesk Plus has been empowering customers to streamline service delivery for IT and other business teams. We will further this with deep investments in cutting-edge tech like AI to deliver transformative value to customers and prospects. ServiceDesk Plus will continue to evolve as an intelligent service management platform that aligns with industry best practices, providing transformational business outcomes to enterprise IT teams."

ServiceDesk Plus is available in three editions: Standard, Professional, and Enterprise. These editions aim to cater to the varying requirements of different organisations and support them in aligning their IT services with broader business objectives.

ServiceDesk Plus, as an AI-driven unified service management platform, is part of ManageEngine's suite of IT management solutions. The platform integrates IT service management with business functions, offering capabilities for enterprise service management and extensibility through low-code scripting, available in 37 different languages.

ManageEngine, a division of Zoho Corporation, provides IT management tools for on-premises and cloud-native environments, supporting the operational efficiency of global enterprises. The company operates 18 data centres and 20 offices worldwide, further extending its reach through more than 200 channel partners.