Lifecycle & Collab team up for advanced NEXUS upgrade

Lifecycle Software has announced a partnership with Collab to enhance its NEXUS platform with advanced customer care features.

The collaboration is designed to integrate Collab's contact centre technology, which includes AI-powered chatbots, facilitating increased efficiency, productivity, and customer satisfaction for mobile operators. NEXUS, a Mobile Virtual Network Enabler (MVNE), plays a crucial role in the launch and operation of Mobile Virtual Network Operators (MVNOs) by offering network integrations and functionalities such as billing, CRM, and more.

A prominent aspect of this upgrade is the incorporation of AI-driven chatbots that allow customers to resolve issues independently while transferring seamlessly to human agents when required. Support channels will also include mail, phone, and WhatsApp, and the contact centre will be fully integrated with Lifecycle Software's CRM solution. This integration provides service agents with a comprehensive view of customer data, enhancing the speed and personalisation of support.

Liz Parry, Chief Executive Officer of Lifecycle Software, stated, "By collaborating with Collab, we are taking NEXUS to the next level, making it an even more powerful solution for MNOs and MVNOs. This partnership is about transforming the customer experience and driving success for our clients. The AI chatbots, the automation features and the seamless integration with our platform ensure that operators can optimise their customer interactions, enhance self-service capabilities, and improve operational efficiency."

The partnership underscores Lifecycle Software's commitment to user experience and automation, automating 99% of transactions and processing an average of 1150 transactions per second. The company's clientele includes operators like Three, SMARTY Mobile, and OnOff Telecom. 

José Luis Silva, Chief Executive Officer of Collab, remarked, "We are excited to join forces with Lifecycle Software, a company renowned for its innovation and impact in the telecom space. This partnership marks a significant step in bringing AI-driven efficiency and seamless customer engagement to mobile operators. By integrating Collab's omnichannel contact centre solutions, including our AI-powered Agent Assist, we're enabling MNOs and MVNOs to deliver faster, more personalised service while optimising operational performance. This collaboration is a testament to how AI, when applied with a human touch, transforms customer interactions into meaningful and efficient experiences."

This collaboration aims to reinforce Lifecycle's evolution of connectivity solutions, thereby offering more value for businesses and end-users alike. Lifecycle Software empowers telecom businesses globally with solutions for real-time charging and digital transformation to enhance customer engagement and operational efficiency. Meanwhile, Collab provides adaptable contact centre software, combining various communication channels into a unified platform supported by AI-driven tools.