Kerv partners with Retail Trust to boost retail staff well-being

Kerv has announced a strategic partnership with the Retail Trust to enhance the well-being of retail employees across the United Kingdom.

The alliance will see Kerv utilise its expertise in cloud technologies and customer experience solutions to augment the Retail Trust's Helpdesk services, contact centres, and CRM technology. The Retail Trust, a prominent UK retail industry charity, delivered a social value of GBP £90 million in the past year, aiding employee health and reducing pressure on public services such as the NHS.

In light of findings from the Retail Trust's latest Retail People Index, it was reported that over two in five retail staff considered leaving their job during the summer. At the same time, 41% worked despite being physically or mentally unwell. Kerv's technological contributions aim to support the charity in its endeavour to enhance the welfare of these workers.

Alastair Mills, Executive Chairman of Kerv, remarked, "At Kerv, we understand the critical role technology plays in transforming businesses and improving lives. Partnering with the Retail Trust is a privilege, as it allows us to apply our cloud and digital expertise to improve the well-being of retail workers, who are essential to the UK economy. Together, we aim to ensure that retail employees not only receive the best support possible but also thrive in their careers, contributing to the overall success of the industry."

Chris Brook-Carter, CEO of the Retail Trust, stated, "Kerv has helped support the Retail Trust's purpose of creating a happier and healthier workforce by making our business more efficient. Our support for retail workers across the UK has never been more relevant or needed, and having the right technology partner is essential for us to meet the growing and ever-more complex needs of this workforce."

This partnership aligns with Kerv's continued dedication to social responsibility through technology. By collaborating with the Retail Trust, Kerv seeks to transform support service delivery and significantly impact the retail workforce, a key sector within the UK economy.