For the fourth consecutive year, the G2 Grid Report for Digital Experience Platforms (DXP) has identified DXP provider Kentico as a leader within its Spring 2024 release.
Having demonstrated significant resilience and growth amid an intense competitive market, Kentico solidified its eminence in the DXP domain.
"We are glad to announce today that for the 4th year in a row, Kentico has been recognised as a Leader in the G2 Grid Report for DXP, Spring 2024," said Jonathan Henault, Head of Brand at Kentico.
This season's G2 Grid Report highlights Kentico's notable rise in Market Presence, marked by a five-point advancement, mirrored by a one-point increase in the overall G2 Score. Impressively, 99% of users gave Kentico 4 or 5 stars, with 98% believing the company is on the right path. Furthermore, 93% of users would likely recommend Kentico. These figures underscore Kentico's robust performance and the trust it incites among its clients.
Despite a slight decrease in Satisfaction scores, the company remains committed to refining and enhancing its services. With high user requirement scores (94%), administrative ease (89%), and simplicity of use (90%), the company continues to meet key benchmarks in the DXP landscape. Although its primary competitors, such as Storyblok and Sitefinity, have increased their market presence, Kentico's comprehensive features and user-centric approach set it apart in the DXP marketplace.
Further emphasising its leadership status, Kentico boasts an impressive Net Promoter Score (NPS) of 81, surpassing Storyblok’s 79 significantly, and outperforming Acquia's 54 and Sitefinity's 23, thus attesting to the company's ability to foster customer loyalty and satisfaction. In terms of ease of setup, support, and doing business with, Kentico consistently scores higher than the average, indicating an approachable and supportive experience for its users. This focus on customer service can be seen in its support score of 92%, displaying the company's relentless aggression towards excellence in customer engagement and support.
Kentico continues its commitment to delivering top-tier solutions that exceed customer expectations as the DXP landscape advances. With its robust platform, Xperience by Kentico, innovative features, and undaunted dedication to customer satisfaction, the company aims to maintain its leadership position in the DXP industry.
One pivotal factor in Kentico's success has been its product – Xperience by Kentico. As a hybrid headless Digital Experience Platform (DXP), it properties businesses with a nimble, more flexible offering, affording equality for marketers, scalability, and a competitive advantage. Xperience aligns perfectly with current market demands, propelling Kentico to impressive heights.
Kentico's CEO, Dominik Pinter, had this to add, "We are truly honoured to be recognised as a Leader in the G2 Grid Report for DXP Spring 2024. This distinction is a direct reflection of our unwavering commitment to providing a flexible digital experience platform that aligns seamlessly with the progressing needs of businesses worldwide. By prioritising real customer needs through our hybrid headless approach, Xperience by Kentico empowers teams to deliver superior customer experiences across multiple channels with efficiency and innovation."
By ministering to customer satisfaction, upholding incessant innovation, and maintaining market leadership, Kentico’s leadership position in the G2 Grid Report for DXP Spring 2024 reflects its relentless commitment. Regardless of how the digital landscape unfolds, Kentico continues to provide exceptional experiences and empower businesses to flourish.