Hyland expands AI agents to boost enterprise workflows

Hyland has rolled out product updates that expand agentic automation features and add new tools for document processing and content access across multiple repositories.

Use of its agentic content services rose sharply in the final quarter of 2025, with customer adoption up 220% as organisations looked to extract value from unstructured content and automate workflow steps.

Hyland sells enterprise content management software and related services. Its portfolio includes OnBase, Alfresco and Nuxeo, alongside automation and document processing products under the Hyland Automate and Hyland Intelligent Document Processing brands.

Agent Creation

One of the main changes is in Hyland Automate, which now includes tools for creating and deploying AI agents through natural-language prompts. Hyland positions the feature as a way to speed up workflow automation inside organisations.

Hyland Automate also adds automated redaction, which detects and removes sensitive information from content. Hyland says this reduces manual effort in compliance work and lowers exposure when teams handle regulated documents.

Another update adds dynamic and interactive elements to forms, improving the experience when people submit and complete forms as part of workflow processes.

Document Processing

Hyland has updated its Intelligent Document Processing product with AI-driven classification and broader support for file and text recognition. The release is intended to shorten the time between early experimentation and operational automation.

Hyland also introduced an IDP reporting module that provides real-time information on processing accuracy, system performance and compliance-related measures. Reporting remains important for organisations that need evidence of how automated document pipelines behave in production.

Content Access

Hyland is also focusing on content access across systems. Its Content Federation Service provides a way to reach content held in different repositories without migrating underlying data, connecting to Hyland systems as well as third-party platforms.

The federation service works across OnBase, Alfresco and Nuxeo, and can also connect to external repositories such as SharePoint 365. This reflects a common enterprise reality where content is spread across multiple systems due to acquisitions, departmental buying and long-running platform use.

Hyland positions the federation layer as a way to run AI-driven analysis across a broader set of content. Many businesses still struggle with fragmented repositories and inconsistent access controls, which can restrict automation initiatives and complicate governance.

Platform Updates

Hyland also outlined updates for Alfresco and Nuxeo. For Alfresco, it highlighted enhanced security, updated authorisation flows and broader accessibility features, along with stronger developer tooling to help organisations build and integrate content services into existing applications faster.

For Nuxeo, the updates focus on administration and governance, including simplified administration, enhanced compliance features and scalability work as part of a broader platform roadmap.

Hyland framed the collection of updates as part of its Content Innovation Cloud, a term it uses to group products spanning content management, automation, document processing and content access.

Michael Campbell, Chief Product Officer at Hyland, linked the releases to the company's broader product direction.

"Last year, we delivered some of the greatest product innovations ever in Hyland's history, as we led the shift from legacy document storage to modern content management built for the enterprise."

Campbell added: "With our continued advancement of the Content Innovation Cloud, we're defining this new wave of AI-native content innovation enabling organisations to automate what matters, work anywhere, and scale securely."

Hyland also pointed to partner and customer experience with the platform. Ian McCain, Vice President at Datum Evolve, described the impact of combining agentic automation, document processing and federation in deployments.

"Hyland's continued innovation in the Content Innovation Cloud is giving our customers the visibility and automation they need to operate with confidence at scale."

McCain added: "By combining agentic automation, intelligent document processing, and content federation, we're helping organisations break out of content silos, accelerate critical workflows, strengthen governance, and turn unstructured information into a real operational advantage."

Hyland plans further expansion of its Content Innovation Cloud, with ongoing work across automation, document intelligence and access to content held across multiple repositories.