Hyland appoints Rob Kaloustian as chief customer officer

Rob Kaloustian has been appointed as the Chief Customer Officer (CCO) of Hyland, a company specialising in unified content, process, and application intelligence solutions.

In his new role, Kaloustian will lead teams focused on customer success, services, support, and renewals, with the aim of ensuring that customers maximise the value of their Hyland investments. His efforts will also include driving innovation and facilitating business transformation.

"Rob is a seasoned technology executive and brings strong leadership, and deep understanding of enterprise customer needs to Hyland as we scale our global business to reach our next billion dollars in revenue," stated Jitesh S. Ghai, CEO of Hyland. "His hunger for business transformation and driving market innovation ensure we deliver exceptional customer experiences and outcomes."

Kaloustian joins Hyland with over 25 years of experience in the global technology sector, particularly in managing customer success for enterprise-level clientele. Before his appointment at Hyland, Kaloustian was the Senior Vice President of Solution Engineering at Cloudera. Previously, he held the title of Chief Customer Officer at BigCommerce, following a 20-year tenure at Commvault, where he worked in sales, services, and customer success functions, and also served as the General Manager of Commvault's initial SaaS business.

"I'm proud to be joining Hyland at this critical point in the company's evolution, and I am excited to lead our customer-centric approach and commitment to innovation," commented Kaloustian. "I look forward to working with our customers to help them harness the full power of our Hyland intelligent content solutions and drive meaningful business outcomes."

Kaloustian's expertise is rooted in his dedication to global customer success and in scaling customer-focused solutions. His previous roles have involved leading teams that championed customer services and support, while his knowledge in cloud-based solutions, artificial intelligence, and digital transformation aligns with Hyland's vision of empowering organisations through intelligent content services.

As CCO, Kaloustian will concentrate on improving service capabilities, boosting customer satisfaction, and enhancing strategic partnerships. Hyland highlights this appointment as a reinforcement of its commitment to delivering top-tier support, AI-driven solutions, and a contemporary, cloud-focused content strategy that seeks to empower businesses internationally.