EY study shows Microsoft 365 Copilot boosts inclusivity

A new study conducted by EY has highlighted the significant benefits of Microsoft 365 Copilot for employees who have a disability and/or are neurodivergent.

The research surveyed over 300 employees across 17 different organisations worldwide, all of whom identify as disabled and/or neurodivergent and utilise Microsoft 365 Copilot. The findings indicate that Copilot is a crucial tool in the workplace, significantly lowering barriers and enabling a more fulfilling work experience.

The EY study revealed that 91% of participants view Copilot as a valuable assistive technology, with 85% believing it supports a more inclusive workplace. Additionally, 76% of those surveyed reported that Copilot aids them in thriving professionally.

Katherine Boiciuc, EY's Chief Technology and Innovation Officer for Oceania, commented: "While Copilot does not 'fix' inclusion in the wider workplace, it can empower accessibility and inclusion in significant ways. The individual stories we heard show the power of GenAI in fostering a sense of inclusion. It boosts the human side of work for the disability and neurodiversity community by enhancing productivity and providing tools that cater to their specific needs."

The study identified three core drivers of inclusion through Copilot: removing barriers, improving productivity, and providing fulfilment. It was found that Copilot helps employees feel they can participate more fully by offering real-time assistance and adaptive support for complex tasks, such as transcribing and summarising actions from virtual meetings to enhance accessibility.

Furthermore, Copilot supports employees by reducing task-related anxieties, such as communication and idea expression, allowing strength-focused working. By saving time and enhancing efficiency, employees can focus on meaningful work that aligns with personal and organisational goals.

The benefits of using Copilot are evident, with 88% of survey respondents indicating they feel more productive using this tool. Additionally, 87% stated that it reduces the mental energy required by some tasks, helping make work more fulfilling.

Daryl Percy, a Senior Manager at EY Australia, shared insights into his personal experience with AI tools. As a neurodivergent individual, Daryl has faced unique challenges, particularly with managing time-based pressures and quickly digesting information. He explained: "I've always struggled with exam preparation and time-based exam pressure. So, when doing any type of training, I need to write it down or screenshot the content so I can digest the information."

Since introducing Microsoft Copilot and EY's in-house AI platform, EYQ, six months ago, Daryl's work experience has improved significantly. Initially used for research, these tools now help him to summarise content, answer questions, create and validate content, explain terms, and generate ideas on various topics. "AI helps me to summarise content, answer questions, create and validate content, explain terms, and generate ideas on various topics and concepts. I don't rely on it completely, but I use it to complement and confirm my thinking. It reduces stress and confirms my understanding," he said.

Daryl noted these tools have supported him in overcoming challenges linked to his neurodivergence, providing the support needed to navigate daily tasks more efficiently and with greater confidence. He feels more assured in his abilities and contributions to his team since incorporating AI tools into his workflow. "I think the AI platforms are great supporting tools for everyone, not just neurodivergent individuals. As more people get used to using these tools, inclusiveness will naturally grow," he added.

He also highlighted the potential of AI tools in creating a more inclusive workplace. "These tools give neurodivergent people a platform to grow, where they can build self-confidence, ask questions, and get answers in a way that is comfortable for them."