Endpoint Central users save $4.5 million with 442% ROI in study

ManageEngine has released the findings of a Total Economic Impact study, conducted independently by Forrester, evaluating the financial and operational impact of its Endpoint Central unified endpoint management and security platform over a three-year period.

Return on investment

The research showed that organisations using Endpoint Central realised a return on investment of 442% within three years, with a payback period of less than six months. According to the study, customers obtained $4.5 million in total benefits during the analysed timeframe, with a net present value of $3.7 million attributed to the platform's deployment.

The Total Economic Impact study was based on interviews with four customers, supported by financial modelling to represent a composite organisation.

"We've always aimed to deliver meaningful outcomes through Endpoint Central, and it's rewarding to see those results consistently reflected in our customers' experiences - and now quantified in this TEI study," said Mathivanan Venkatachalam, Vice President of ManageEngine. "Many of our customers have significantly reduced operational overhead and administrative burden by replacing multiple tools with Endpoint Central. That's exactly the kind of outcome Endpoint Central was built to deliver."

Efficiency gains

The study highlighted several operational efficiencies gained by adopting Endpoint Central. One area was the reduction in manual patching effort, with organisations achieving up to 95% less manual intervention due to automated patch management. This improvement produced productivity gains estimated at $913,000 over three years.

The consolidation of legacy tools onto the Endpoint Central platform was found to yield savings exceeding $1 million across the three-year period reviewed. Further benefits included the implementation of secure self-service utilities and remote troubleshooting, which decreased help desk workloads and contributed to improved end-user productivity.

ManageEngine's endpoint management system also enhanced visibility and control over hardware and software assets, and enabled more efficient reclamation of unused licences. The study noted that automation of endpoint analytics and reporting led to the elimination of manual report generation processes.

Compliance and security improvements

According to the Forrester study, Endpoint Central enabled IT teams to better support users across distributed geographies and hybrid work models, through its unified management capabilities. Organisations reported experiencing more stable endpoints and reductions in user downtime and service disruptions.

Improvements in compliance and cyber security were also observed. An IT director from the software services sector quoted in the study stated, "Our compliance rate of devices went from 70% to more than 95% after using Endpoint Central. Devices are much more stable and easier to manage. We were even able to save cyber insurance costs due to this increased security posture."

Consolidation and visibility

Respondents indicated that the consolidation of endpoint management solutions via Endpoint Central contributed not only to cost savings but also to streamlined operations. Real-time visibility and administration of both software and hardware inventories were cited, as well as the benefit of eliminating unnecessary or redundant licences.

The study also noted that automating management routines, such as patch deployment and report generation, allowed IT staff to focus more on strategic initiatives, rather than repetitive administrative tasks.

Customers interviewed for the study commented on improvements to employee experience, with lower incident rates and faster support times following the adoption of unified management and remote troubleshooting features.

The Total Economic Impact study, conducted by Forrester Consulting, was commissioned to analyse and quantify the value delivered to organisations by ManageEngine's Endpoint Central platform, based on real-world customer experiences and independently derived financial models.