AirHelp launches AI flight compensation checker on ChatGPT

AirHelp has launched an AI-powered flight compensation checker on ChatGPT and Claude, designed to tell passengers whether they may be eligible for compensation after a disrupted flight.

Users can add the service as a plugin in ChatGPT or a connector in Claude, then describe a delayed or cancelled journey to receive an eligibility assessment. The checker identifies the relevant flight, applies the passenger rights rules that govern the case and estimates the compensation that may be owed.

Available in eight languages, the service uses AirHelp's own flight and regulatory data. It explains the outcome in plain language, reducing the need for passengers to work through compensation rules themselves.

The launch addresses a long-running problem in air travel. AirHelp said 60% of passengers in Europe who may be entitled to compensation do not make a claim, even though payouts for eligible disruptions can reach €600.

According to AirHelp, airlines often do little to close that information gap. It said only 25% of airlines tell passengers about their rights during a disruption, leaving many travellers unaware that compensation may be available.

AirHelp also pointed to rising rejection rates by airlines. Its data showed that the share of eligible claims initially rejected by airlines rose from 52% in 2024 to 58% in 2026, suggesting many passengers drop their case after a first refusal.

Claims process

Compensation rules can vary depending on the route, the airline and the reason for the disruption. While general AI chatbots can summarise passenger rights law, AirHelp argued that they cannot assess an individual claim without access to specific flight information and the regulatory framework for that journey.

Its checker is intended to bridge that gap by matching passenger descriptions with flight data and legal rules. The system can also recognise and correct common mistakes in user submissions, including misspelt airline names and incomplete flight details.

AirHelp has used AI in other parts of its operation for years. Since 2016, it has applied AI to tasks such as document verification, flight data analysis and translating airline communications across 19 languages.

Since its founding in 2013, AirHelp said it has checked the eligibility of 26 million passenger claims and secured compensation for more than 3 million passengers affected by delayed, cancelled or overbooked flights. It also said more than 15 million passengers have signed up to its AirHelp+ travel protection service.

Wider backdrop

The launch comes as travellers increasingly turn to conversational AI tools for everyday tasks, from trip planning to customer service queries. By placing the checker inside ChatGPT and Claude, AirHelp is seeking to meet passengers on platforms they already use rather than requiring them to visit a separate claims site first.

The move also reflects a wider shift in travel technology, as companies use AI interfaces to simplify access to services that have traditionally involved lengthy forms and legal jargon. Flight compensation has long been an area where consumers struggle to understand eligibility, especially when airlines reject claims at the first attempt.

Tomasz Pawliszyn, Chief Executive Officer at AirHelp, said: "Using AirHelp's proprietary flight and regulatory data, the new AI-powered tool will empower passengers to receive a personalised assessment of their potential eligibility, helping them understand their rights without having to navigate complex compensation rules themselves."