IT Brief UK - Technology news for CIOs & IT decision-makers
United Kingdom

Expert Opinions

Why Customer 360 initiatives fail to deliver ROI
Customer Relationship Management

Why Customer 360 initiatives fail to deliver ROI

Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.

By Edmund Ng • 6 min read • Yesterday
How channel partners can turn migration into a growth engine
Digital Transformation

How channel partners can turn migration into a growth engine

As legacy systems fade, UK channel partners are using managed migrations to protect revenue and win new recurring income.

By Will Morey • 4 min read • 2 days ago
AI is rewriting the rules of dealmaking
Software-as-a-Service

AI is rewriting the rules of dealmaking

Deal teams are using generative AI to cut review times and surface risks in seconds, but trust and traceability remain critical.

By Justin Smith • 4 min read • 2 days ago
'That's the wrong right idea!' is the smartest thing a lawyer can say
Digital Transformation

'That's the wrong right idea!' is the smartest thing a lawyer can say

AI is making clients better informed before they meet advisers, shifting the value of lawyers towards judgement, challenge and risk transfer.

By Jamie Ng • 4 min read • 2 days ago
How AI is changing the rules when it comes to observability
DevOps

How AI is changing the rules when it comes to observability

Short retention windows and heavy sampling could curb AI agents' ability to reason over telemetry as observability shifts beyond human operators.

By Mike Shi Head of Product Observability and Paul Davis Vice President Sales ANZ • 4 min read • 3 days ago
Why faster AI is exposing slower security thinking
Digital Transformation

Why faster AI is exposing slower security thinking

The real risk is growing backlogs and patching delays, as AI speeds up exploit development faster than security teams can respond.

By Gareth Cox • 5 min read • 4 days ago
Why Every Chief Data Officer Needs a Modern Data Quality Strategy for AI
Data Protection

Why Every Chief Data Officer Needs a Modern Data Quality Strategy for AI

Poor data quality is now a business risk for Chief Data Officers, undermining AI, customer service and compliance across the enterprise.

By Bobby Joseph • 6 min read • 4 days ago
A Guide for Procurement Leaders: Why Building Your Own Sourcing AI Isn't Worth the Wait
Software-as-a-Service

A Guide for Procurement Leaders: Why Building Your Own Sourcing AI Isn't Worth the Wait

Procurement teams risk 17-month delays and failed builds if they try to create sourcing AI in-house, the white paper warns.

By Paul Fox • 3 min read • 4 days ago
Adding AI to a platform is easy, adding it without breaking your security isn't
Data Protection

Adding AI to a platform is easy, adding it without breaking your security isn't

Most firms rushing AI into sensitive systems lack basic access controls, leaving customer data exposed to wider breaches and governance gaps.

By Justin Smith • 5 min read • 4 days ago
A strategic blueprint for governing AI-enabled software development
Data Protection

A strategic blueprint for governing AI-enabled software development

Security risks are rising as AI coding tools become routine, leaving many firms unable to track how machine-generated code reaches production.

By Pieter Danhieux • 3 min read • Last week
AI does not invent cyber risk, it accelerates it
Ransomware

AI does not invent cyber risk, it accelerates it

Organisations have only days to patch gaps as AI-driven attackers automate the same old weaknesses, Five Eyes warned.

By Morey J. Haber • 5 min read • Last week
The growing wave of Irish-Australian screen co-productions
Film production

The growing wave of Irish-Australian screen co-productions

More Irish and Australian productions are reaching screens as the treaty-backed partnership opens financing, talent and wider audiences.

By Zoe Smith • 4 min read • Last week
5 Tips to Align Your Data Strategy with AI
Data Protection

5 Tips to Align Your Data Strategy with AI

Poor-quality data can derail AI projects, leaving businesses with biased predictions, weak insights and higher compliance risk.

By Bobby Joseph • 5 min read • Last week
Why the freelance economy might be the smartest tool a tech founder never considers
eLearning

Why the freelance economy might be the smartest tool a tech founder never considers

A lean network of specialists helped Echo3 sell more than 80,000 health and safety courses while keeping costs low in its early years.

By Alex King • 3 min read • Last week
Ireland must move beyond digital accessibility towards inclusion
Digital Transformation

Ireland must move beyond digital accessibility towards inclusion

Millions of Europeans with disabilities still face daily online barriers, as half of Irish businesses remain unaware of new EU rules.

By Kyran O'Mahoney • 4 min read • Last week
What companies are getting right about AI in 2026 but why there is still some way to go
Digital Transformation

What companies are getting right about AI in 2026 but why there is still some way to go

Most enterprises still struggle to turn AI pilots into profit, with just 23 per cent able to link initiatives to higher revenue or lower costs.

By Patrick Thompson • 5 min read • Last week
PCI DSS 4.0: When payment compliance becomes day-to-day retail reality
Data Protection

PCI DSS 4.0: When payment compliance becomes day-to-day retail reality

Retailers now face daily trading risk as PCI DSS 4.0 turns payment compliance into a continuous operational requirement, not an annual audit.

By Richard McPhee • 4 min read • Last week
Why passkeys are becoming essential for modern cybersecurity
Data Protection

Why passkeys are becoming essential for modern cybersecurity

With phishing and stolen credentials driving most breaches, organisations are being urged to replace passwords with passkeys for safer logins.

By Martin Wegrostek • 4 min read • Last month
Beyond Prompt Engineering: Why Trust Engineering Is the Next AI Challenge
Customer Relationship Management

Beyond Prompt Engineering: Why Trust Engineering Is the Next AI Challenge

Poor contact data can undermine AI outputs at scale, making upstream verification more important than prompt tweaks for compliance and accuracy.

By Edmund Ng • 6 min read • Last month