Written by Michael Maoz
Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.
CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.
Businesses beware: Inattentional blindness can be costly. Learn how to help your CIO spot the 'invisible gorillas' that hinder success.
Without inspiring lead supported from above, even the best business, the best enterprise, will disappear entirely and without much of a trace.
How have CIOs stepped up to the role of delivering better marketing insight, or driving higher sales, or pushed for a more loyal customer base?.
