Customer retention stories
Australia predicts record Black Friday sales amidst economic challenges
Last month
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ai
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seo
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workforce
Australia prepares for its biggest ever Black Friday sales, with retailers' discount offers expected to surpass previous years, according to a study by Fiverr.
Investment institutions recognise data power but lack capability, says study
Last month
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big data
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cloud storage
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state street
Despite recognising data's potential, a majority of investment institutions lack requisite technical proficiency, a study reports.
Mismatch in generative AI usage & consumer preference in ANZ
Last month
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cx
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adobe
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personalisation
An Adobe report reveals only 6% of ANZ brands use generative AI despite 39% of consumers favouring AI-assisted interactions.
Antavo launches academy to foster customer loyalty & enhance skills
Last month
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feedback
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loyalty programmes
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customer loyalty
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.
Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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retail
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business success
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nps
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Video: 10 Minute IT Jams - An update from Amperity with Billy Loizou
Tue, 17th Oct 2023
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data analytics
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data collection
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apac
Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.
Push for visually impaired inclusion during Blindness Awareness Month
Mon, 16th Oct 2023
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digital divide
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online shopping
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digital inclusion
National Blindness Awareness Month shines a spotlight on digital exclusion, affecting over 2 million visually impaired UK internet users.
Third-party solutions herald new era in online fraud prevention
Sat, 14th Oct 2023
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payment gateways
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ml
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ai
Rise in online fraud prompts Payment Service Providers to seek innovative third-party solutions for prevention.
Pendula and Isoton partner to revolutionize telco customer retention strategies
Fri, 13th Oct 2023
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storage
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availability
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data
Pendula teams up with Isoton to bring data-driven solutions for boosting customer retention in the telecom sector.
Thoughtworks and Hipages launch all-in-one tradie platform
Thu, 12th Oct 2023
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saas
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digital transformation
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strategy
Thoughtworks collaborates with hipages to introduce a platform for tradespeople in Australia to streamline services.
Building L.I.V.E. enterprises with a fusion of AI and digital transformation
Tue, 19th Sep 2023
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crm
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digital transformation
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cloud security
AI: A transformative force in the future of digital transformation. Discover its impact in the L.I.V.E. enterprises approach.
The power behind personalised customer journeys
Mon, 4th Sep 2023
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cx
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customer journey
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marketing strategy
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
Forrester names Tredence a leader in customer analytics
Fri, 7th Jul 2023
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cx
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analyst report
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forrester research
Tredence was recognized for its ability to merge vertical expertise with customer analytics and data engineering sets.
Access4 launches new SMS service to fuel partner growth
Wed, 24th May 2023
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sms
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access4
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growth
Access4, the UCaaS provider, has launched a new SMS service to fuel partner network growth and increase customer retention.
Radiant Logic announces wins, including customer retention rate of 95%+
Thu, 19th Jan 2023
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enterprise
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financial results
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identity
Radiant Logic has delivered a fourth straight year of profitable growth and an expanding customer base despite economic uncertainty.
Amperity to help Reckitt maximize and scale first-party data
Wed, 14th Dec 2022
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omnichannel
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ml
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cdp
The global consumer products company behind Lysol, Air Wick and Enfamil deploy a customer data platform to build long-term customer loyalty and drive revenue.
How investing in card-linked loyalty programs can improve customer retention
Tue, 1st Feb 2022
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bi
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big data
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data analytics
Retailers can improve customer retention and secure repeat business through card-linked loyalty programs that remove friction and inconvenience for shoppers.