Consumer expectations stories - Page 2
Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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martech
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cx
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
SAS has appointed a new Advisor for Northern Europe
Thu, 2nd Feb 2023
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risk & compliance
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hsbc
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sas
Mark Thundercliffe has been appointed as an Advisor for Northern Europe at SAS, bringing 35 years of corporate, retail and business banking experience.
Why digital experience testing is the future
Wed, 1st Feb 2023
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devops
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cx
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martech
Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.
Broken brand promises cost businesses customers in ANZ
Wed, 16th Feb 2022
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uc
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crm
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cx
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Great expectations: Kiwi consumers may be let down over Christmas
Fri, 17th Dec 2021
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supply chain systems
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research
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online shopping
Kiwis' expectations for quick and free delivery may be challenged by Christmas delays, according to a study by HERE technologies.
Cultural norms continue to drive F&B technology trends into the future
Thu, 2nd Dec 2021
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mobility
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infor
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cultural norms
The F-B industry has embraced technology as self-driven ordering, location agnostic functions, and guest expectations trend. #foodandbeverage #technology.
Dell... A company in transition
Tue, 11th Mar 2014
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network infrastructure
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services
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computers
For a company unfamiliar with managing acquisitions, Dell’s transition into a private business has brought upon many challenges for the tech giant.
Mobile whizzkids
Wed, 1st Dec 2010
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martech
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software development
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javascript
A consumer survey reveals that poor mobile web performance can harm retailer reputations. Amazon and Walmart excel, but many lag behind. Here’s how to improve.