Consumer expectations stories - Page 2
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Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
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martech
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cx
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branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
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SAS has appointed a new Advisor for Northern Europe
Thu, 2nd Feb 2023
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risk & compliance
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hsbc
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sas
Mark Thundercliffe has been appointed as an Advisor for Northern Europe at SAS, bringing 35 years of corporate, retail and business banking experience.
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Why digital experience testing is the future
Wed, 1st Feb 2023
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devops
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cx
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martech
Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.
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Broken brand promises cost businesses customers in ANZ
Wed, 16th Feb 2022
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uc
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crm
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cx
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
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Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
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Great expectations: Kiwi consumers may be let down over Christmas
Fri, 17th Dec 2021
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supply chain systems
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research
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online shopping
Kiwis' expectations for quick and free delivery may be challenged by Christmas delays, according to a study by HERE technologies.
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Cultural norms continue to drive F&B technology trends into the future
Thu, 2nd Dec 2021
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mobility
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infor
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cultural norms
The F-B industry has embraced technology as self-driven ordering, location agnostic functions, and guest expectations trend. #foodandbeverage #technology.
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Dell... A company in transition
Tue, 11th Mar 2014
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network infrastructure
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services
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computers
For a company unfamiliar with managing acquisitions, Dell’s transition into a private business has brought upon many challenges for the tech giant.
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Mobile whizzkids
Wed, 1st Dec 2010
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martech
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software development
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javascript
A consumer survey reveals that poor mobile web performance can harm retailer reputations. Amazon and Walmart excel, but many lag behind. Here’s how to improve.