Zoom has released a range of new AI features aimed at enhancing productivity and collaboration across its platform.
The company announced the launch of Custom AI Companion, Zoom Tasks, AI-powered calendar scheduling, and other tools for Zoom Workplace users. These additions are designed to enable the intelligent automation of daily workflows, task management, and enhanced team communication.
Custom AI Companion enables organisations to customise AI agents and workflows using the Zoom AI Studio. This paid add-on launches as a low-code, drag-and-drop solution for administrators seeking to tailor AI skills and agents to their specific operational requirements. It comes with integrations to external AI agents and protocols from third parties such as Anthropic and Google, which will become available this summer.
According to Jeff Smith, Head of Product for Workplace AI, Meetings, and Spaces at Zoom, "A year ago, we launched Zoom Workplace's AI-first capabilities, transforming how users work—helping them get more done, drive better results, and strengthen their relationships at work. AI Companion became a personal assistant across Zoom Workplace, plugging into all your favourite apps like Outlook, Office, Gmail, Google Calendar, and Google Docs."
"Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We're further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration."
Zoom Tasks is the company's new AI-first task management system. It is designed to help users track, manage, and complete tasks that arise from meetings, chat, and, in future updates, email. Zoom AI Companion supports the process by surfacing action items from meeting summaries or chats, converting them into actionable tasks, and recommending next steps to help with completion. Users can view all tasks in a centralised tab or embed them in a Zoom Doc for easier tracking.
The AI Companion can also automatically assign tasks based on context, summarise task progress, and share responsibilities among team members. These capabilities are now available to Zoom Workplace users, with AI functionalities offered to eligible paid plan holders.
To further facilitate in-person interactions, the Voice Recorder, powered by AI Companion, will allow users to transcribe and summarise conversations outside of Zoom Meetings or Zoom Phone calls. The feature will become available on mobile platforms later this month and in Zoom Rooms during the summer.
Zoom Team Chat has received several updates, including enhanced translation using the platform's own Small Language Model, which now supports improved translation from eight languages into English. Additionally, users can now mention and share contacts of individuals outside a chat or channel without needing to add them. They can instruct AI Companion to schedule meetings with multiple participants using data from across the platform.
During meetings, users have the option to create private chats with individual participants or subgroups and can add custom names to organise multiple private discussions better.
The Zoom AI Studio now offers organisations the ability to create meeting summary templates through the Custom AI Companion add-on. This allows administrators to shape the format and content of meeting summaries generated by the AI.
Organisations can also connect a range of enterprise data sources to the AI Companion via the Bring Your Own Index feature. This integration works with services such as Amazon Q Business or Glean, enabling relevant documents, emails, and project information to be surfaced in real time during Zoom Meetings.
Zoom Clips now supports using custom avatars generated by AI. Users can create avatars in their likeness, provide a transcript, and have the AI Companion produce a video clip on their behalf. The avatars come with security measures, such as gesture detection and watermarks, to safeguard authenticity and indicate the AI origin of the content.
The Custom AI Companion add-on is priced at USD $12 per user per month, with additional features expected to become available in the coming months. Custom avatars for Zoom Clips are available with the add-on and will be offered separately in May.
The Zoom Whiteboard tool has been enhanced with improved template features, including sticky notes and emoji stacks. It now supports board conversion from third-party providers such as Miro, Mural, and Lucid. AI Companion can also summarise Whiteboard content.
Other updates include the introduction of Online Fax via Zoom Phone, integration of AI-generated call summaries into Salesforce, prioritisation of urgent voicemails, and the ability for Workvivo AI to assist with company communications and content creation.
Zoom has expanded its offerings for contact centres and sales teams, delivering workforce management enhancements and a new AI playbooks feature for Zoom Revenue Accelerator. The AI playbooks can automate sales methodologies, surface key customer insights, and improve CRM accuracy by reducing manual data entry. Deal Explorer provides a natural language search of opportunity lifecycle data, giving sales teams actionable insights more efficiently.
Aimed at frontline workers, Zoom has launched Zoom Workplace for Frontline and Zoom Workplace for Clinicians. The former is a mobile solution that provides communication and work management tools, while the latter, in partnership with Suki, delivers AI-generated clinical notes for healthcare professionals.
These new capabilities are available as part of Zoom Workplace, with specific functionalities accessible depending on plan or add-on selection.
