TeamViewer launches DEX Essentials for smaller businesses

TeamViewer has announced the upcoming launch of TeamViewer DEX Essentials, an offering aimed at bringing digital employee experience (DEX) capabilities to businesses of all sizes, including small and medium-sized enterprises.

DEX platforms have typically been designed for the requirements of large enterprises managing thousands of employees and devices.

With DEX Essentials, TeamViewer plans to expand these capabilities to its broader customer base, delivering an out-of-the-box solution that aims to help IT teams manage and optimise digital workplaces at any scale.

Mei Dent, Chief Product and Technology Officer at TeamViewer, said, "A smooth digital experience is fundamental to how people work today — but it shouldn't be exclusive to the largest enterprises.

With TeamViewer DEX Essentials, we're putting real-time visibility, automated remediation, and smart insights into the hands of every IT team. It's a major step forward in our vision to make superior workplace technology seamless and accessible for all. The product is currently available through an early access program and will become commercially available later this month."

"Early feedback from customers has been very promising and shows that the combination of remote connectivity and DEX technology truly resonates, helping IT teams make operations more seamless and efficient."

According to TeamViewer, DEX Essentials provides IT teams with several new tools. These include preventing downtime by resolving performance, application, operating system, and network issues before users are affected; automating routine fixes to help reduce ticket volumes and allow IT staff to focus on strategic projects; ensuring stability and security across devices without causing disruptions to productivity; and gaining actionable insights intended to improve compliance, user experience, and system health.

The launch of DEX Essentials follows TeamViewer's acquisition of 1E and is seen as a development in extending its DEX portfolio beyond the enterprise sector. The company stated that the new offer is seamlessly integrated into the TeamViewer remote connectivity platform, utilising technology from 1E in a format tailored for smaller IT environments.

TeamViewer DEX Essentials is packaged as an add-on for customers already using TeamViewer Remote and Tensor, aiming to deliver these additional management features through familiar interfaces.

The early access programme has already generated feedback, which TeamViewer highlighted as positive, with customers noting benefits from the integration of remote connectivity and DEX capabilities to improve operational efficiency.

Founded in 2005, TeamViewer initially developed remote access software and has since been adopted by hundreds of millions of users globally for remote support and connectivity. 

TeamViewer's broader range of solutions is utilised by over 660,000 customers across industries to support desk-based staff and frontline workers.

Its platforms are used for preventing and resolving disruptions, managing complex IT and industrial device setups, and deploying augmented reality workflows and assistance. The company's offerings are positioned against challenges such as skills shortages, hybrid work, rapid data analysis, and the implementation of new technologies.