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Squirro releases new enterprise-ready Generative AI solution

Squirro, the augmented intelligence solutions provider, has launched a new enterprise-ready Generative AI (GenAI) solution, which is designed to bring all the benefits of GenAI to enterprises while eliminating many of the issues associated with enterprise GenAI.

Squirro’s solution combines Large Language Models (LLMs) with its own Composite AI (fusing different AI technologies, such as Machine Learning and Knowledge Graph, to generate insight) and Insight Engine technologies.

According to the company, this means enterprises can generate accurate and fully contextualised results based on their own data, by adding the source of information to the LLM response as evidence and providing transparency and explainability.

To support the launch of its new enterprise GenAI solution, Squirro conducted an extensive survey into decision-makers’ readiness for GenAI. The study found almost 70% were already using GenAI (14.3%), currently implementing GenAI (14.3%), or considering GenAI vendors (40%).

Dr. Dorian Selz, CEO, Squirro, says, “There is clearly an enormous appetite for GenAI within enterprises, but there are concerns about hallucinations and GenAI’s propensity to make things up based on what is most likely to come next.

“ChatGPT admits its training data cut off in 2021, meaning results lack up-to-date context and knowledge, it cannot access information sources outside its own model, and it cannot verify facts or provide references.”

Selz continues, “This is not sustainable for enterprises, and our new solution combines LLM with our Composite AI and Insight Engine tech to create a ground-breaking enterprise-ready GenAI solution. It delivers powerful and highly impactful results based on an organisation’s own data, fully referenceable and transparent.”

Overall, 89% of respondents in Squirro’s study said that GenAI was best used across a range of relevant systems. The business processes cited as most important for GenAI were knowledge management (87%), sales and CRM (62%), and customer service (60%).

According to the company, GenAI can only be truly effective when integrated with existing systems and workbenches, which requires all relevant data connectors to be in place securely.

Squirro’s GenAI solution is fully integrated across enterprise systems, including applications such as Microsoft Dynamics and Salesforce. Furthermore, Squirro’s Information Retrieval pipeline is enterprise-ready and deployable in an organisation’s private cloud, including the LLM, which ensures data privacy.

The new solution can capture and develop learnings, ideas, and insights using Squirro's Composite AI technology. Insights are then developed as a combination of extracted information from NLP text classification, which is enriched further by combining the extracted insights with GenAI.

Selz says, “Enterprise GenAI is not about the complete automation of content, it’s about augmenting the professionals in those enterprises to work better and faster.

"That's what we have achieved with our GenAI solution. It eliminates potential risks within GenAI and unlocks greater value by connecting with personal data, financial information, and confidential business information while maintaining full security measures. It’s a game-changing solution that is suited to any number of use cases.”

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