RMM Best Practices for 2025 – All You Need to Know

The modern workplace is undergoing a paradigm shift, with increasing users and devices operating outside traditional corporate perimeters.
Unfortunately, malicious actors are increasingly targeting these end users and endpoints, exploiting weak security configurations, outdated software and a lack of real-time oversight.

For instance, Microsoft recently discovered that threat actors use its client management tool, Quick Assist, to target remote end users in social engineering attacks.

Thus, proactive IT management has become an absolute necessity. At Pulseway, we see organisations of all sizes, especially small and medium-sized businesses (SMBs), moving beyond reactive fixes and instead focusing on continuous monitoring, automation, and real-time remediation to tackle these ever-growing security risks. This proactive approach provides a sense of reassurance, knowing that potential threats are being addressed before they can cause significant damage.

Without proper visibility and control over the IT, businesses risk staying vulnerable to crippling cyberattacks, costly downtime, irreversible data loss and compliance violations.
This is where remote monitoring and management (RMM) can save the day. RMM is not just a tool but the backbone of modern IT operations, empowering IT pros to detect, prevent, and mitigate cyber threats before they disrupt business operations. Emphasizing the role of RMM can make the audience feel more in control of their IT operations.

6 RMM best practices for 2025

With IT teams and managed service providers (MSPs) handling an increasingly distributed workforce and growing cybersecurity threats, efficiency, automation, and security must be at the core of every IT strategy. The following best practices will help IT pros maximise visibility, automation and security, ensuring smooth operations and stronger defences in 2025.

1.    Comprehensive endpoint management and mobile management

With employees working remotely on various devices, IT teams and MSPs need real-time visibility and control to prevent security gaps.

Best practices:

• Consolidate a centralised dashboard to track all endpoints in real-time, ensuring no device is left unmonitored.
   
• Enforce strict device policies to control access and configurations based on user roles and security levels.
   
• Monitor system health continuously, setting up alerts for potential failures, unusual activity or unauthorised access.
   
• Mobility is key. For your RMM, choose one that offers a Mobile App so you can monitor systems, receive alerts and fix issues on the go. Pulseway users, for instance, have the power to Remote Access, troubleshoot and manage IT tasks directly from their smartphones. Stay connected and resolve problems anytime, anywhere.

2.    Automation for efficiency

Automating repetitive IT tasks reduces errors, improves security and frees up IT resources. 'Automation' in IT management refers to the use of technology to perform tasks with minimal human intervention. This can include scheduling routine maintenance, monitoring system health, and responding to security alerts.

Best practices:

•  Use automation to schedule routine tasks, such as disk cleanups, system reboots and log monitoring.
   
•  Implement automated alerts for performance issues, low disk space or unusual network traffic.
   
•  Auto-remediation: Leverage Automation Workflows that detect and automatically remediate common IT issues without human input.

3.    Automated patching for security

Unpatched vulnerabilities expose businesses to cyberattacks. 'Patching' refers to applying software updates or patches to fix security vulnerabilities and improve performance. Automated patching solutions ensure timely updates without disrupting operations. Unpatched vulnerabilities expose businesses to cyberattacks. Automated patching solutions ensure timely updates without disrupting operations, providing security and protection. Companies can minimise downtime and prevent interference with user productivity by prioritising critical patches based on severity and scheduling patching during off-hours.

Best practices:

• Focus on automated patching processes to apply updates across all devices without disrupting workflows.
   
• Prioritise critical patches based on severity, ensuring high-risk vulnerabilities are addressed first.
   
• Schedule patching during off-hours to minimise downtime and prevent interference with user productivity.
   
• Test patches in a controlled environment before deploying them organisation-wide to avoid compatibility issues.
   
• For simplified management, choose an RMM like Pulseway, which offers automated patching for third-party applications.

4.    Remote control for faster resolutions

Remote control features allow IT pros to troubleshoot and resolve issues in real time, regardless of where the device is located.

Best practices:

• Utilise secure and built-in RMM remote control features to troubleshoot devices quickly and efficiently. When choosing an RMM, select a solution with a built-in remote control feature because third-party solutions can put devices and user data at risk of a breach.
   
• Enable session recording and audit logs to track IT support activities and ensure compliance.
   
• Ensure multilayer authentication before remote access to prevent unauthorised control over endpoints.

5.    Data-driven IT reporting

Comprehensive IT reporting best practices provide actionable insights, helping you track performance, identify risks and justify IT investments.

Best practices:

• Generate automated IT reports that track key indicators, such as system uptime, patch compliance and incident response times.
   
• Customise reports for stakeholders, presenting executives with high-level summaries while providing IT teams with in-depth technical insights.

6.    Strengthening endpoint protection

Integrating RMM tools with endpoint protection ensures continuous monitoring and rapid threat response.

Best practices:

• Integrate endpoint protection software with RMM to automate malware detection and response.
   
• Implement zero trust security policies, ensuring only authenticated users and devices can access corporate networks.
   
• Choose an RMM that integrates seamlessly with Endpoint Protection solutions like Datto AV/EDR, Bitdefender and Webroot.
   
• Bonus tip: Mobile device management for Apple devices with Pulseway

Bonus tip: Mobile device management for Apple devices with Pulseway

Mobile device management (MDM) is becoming crucial to RMM strategies. You must ensure that corporate-owned and bring-your-own-device (BYOD) Apple devices remain secure, compliant and performance-optimised — without adding complexity to the workflows.

Pulseway MDM makes this process seamless by offering IT departments and MSPs a powerful, user-friendly solution for managing iOS devices remotely within its RMM platform.

With Apple Business Manager integration and automated device enrollment (ADE), devices are pre-configured and enrolled in MDM as soon as they are powered on, eliminating manual setup and enabling zero-touch deployment. Whether managing a small team or an enterprise-scale mobile ecosystem, Pulseway provides the tools to secure, monitor and optimise Apple devices quickly.

With powerful automation, intuitive remote access and built-in security features, Pulseway ensures that IT pros can proactively manage their infrastructure from anywhere.

Ready to experience Pulseway for yourself? Start your free trial today and take control of your IT environment with ease.