Reveille Software, a provider of management and monitoring solutions for Enterprise Content Management (ECM) systems globally, has publicly announced their strategic partnership with Court Square Group, a managed services technology company known within the life science industry. The relationship between these two companies aspires to enhance and streamline the user experience for Court Square Group’s RegDocs365, promising to decrease downtime and resolve content-related issues as swiftly as possible.
RegDocs365 is designed to assist life science organisations in creating, maintaining, and safeguarding digital documents and data throughout decisive procedural stages such as research & development, clinical trials, and manufacturing. In contrast, Reveille Software serves as a purpose-built solution poised to meticulously monitor and manage the content service application. The collaboration resonates with Managed Service Providers (MSPs) looking to expand their application stacks, enabling automation thus proactively addressing potential client content issues, before these can impact end-users.
Keith Parent, Court Square Group Founder and CEO, stated: “The requirements around the development, approval, and distribution of pharmaceutical, biotech, and medical devices are complex and highly regulated. Our clients appreciate our commitment to maximizing uptime and access to their content. Court Square Group’s partnership with Reveille allows us to provide them with that peace of mind.”
Bob Estes, Reveille Software's Chief Executive Officer, explains the need for the partnership, stating: "Life Science organisations require advanced tools to automate and efficiently manage their content services platforms. This collaboration allows Court Square Group to elevate their ECM service levels using technology rather than exhausting other resources, ensuring customer issues can be proactively addressed."
Research by Grand View Research reveals an optimistic outlook for managed services. The global managed services market size was estimated at roughly US$299.01 billion in 2023, projected to grow at a compound annual growth rate (CAGR) of 13.6% from 2023 to 2030. Managed services have the potential to decrease downtime redundancy and afford customised value-added services, including application testing, service catalogue building, and expert consultancy. Therefore, it is evident that strategic partnerships, such as the one between Reveille Software and Court Square Group, are crucial for meeting the evolving needs of the Life Sciences industry. The focus remains on ensuring data integrity and system reliability during every stage of development.
Reveille Software is a provider of out-of-the-box monitoring for Enterprise Content Management (ECM) and Robotic Process Automation (RPA) solutions for business IT and MSPs. Reveille's purpose-built software aims to enable teams to understand their ECM environment and avoid costly issues, ensuring critical processes keep running.
Court Square Group (CSG) is the provider of an Audit Ready Compliant Cloud (ARCC) platform for Life Science companies. The ARCC cloud platform and out-of-the-box tools provide a validated and cost-effective way to manage all digital content (EDMS/documents, voice, data, and video) in a regulated and compliant environment.