Genetec unveils cloud-based Operations Center for security teams

Genetec has announced the launch of Operations Center, a new cloud-based work management solution for physical security operations. This solution, which is available as part of the Security Center SaaS suite or as a standalone product, aims to enhance how security teams collaborate, communicate, and manage tasks.

The company highlighted that security operations teams frequently rely on spreadsheets or disconnected work management tools designed for other departments. These tools often impede efficiency and collaboration. Operations Center integrates security dispatching, work ticketing, and activity tracking into a single platform. This integration allows users to manage tasks more effectively, maintain real-time visibility, and collaborate seamlessly across teams.

"Security operations put in substantial effort to guarantee a secure day, one where everything runs smoothly without anyone noticing. Yet, they frequently lack the necessary tools for effective performance," Christian Morin, Vice President of Product Engineering at Genetec, noted. "Operations Center was created in close collaboration with security professionals specifically for their use. It aims to break down silos and enhance security operations, enabling them to work more efficiently and collaborate effectively across the organisation."

Chris Autry, Managing Director at Brigham Young University, shared his experience with the new solution: “Before Operations Center, each of our security divisions managed information separately, making collaboration difficult. Now, with nine departments and over 200 personnel using Operations Center, we’ve greatly improved communication, fostered better collaboration, and facilitated valuable knowledge sharing across our entire security team.”

Operations Center is positioned as more than just a task management tool. It aims to manage resources and assets more comprehensively, featuring an intuitive web and mobile interface that connects teams globally. The tasks and projects are managed on customisable boards that visually represent workflow stages, providing a clear overview of progress and situational awareness for real-time collaboration. This ensures that the right person, equipped with the right tools, is assigned to the right task, thereby improving efficiency and the quality of work.

Each task within Operations Center includes a detailed checklist to guide security officers in the field. This could range from dispatching patrols to responding to incidents, while supervisors can track progress, status, and location in real time. The system also allows supervisors to audit and generate reports on incidents, shifts, or team performance, with all activities logged in real-time, even for off-site operations. Leadership teams can access key performance indicators (KPIs) and statistics through a mobile app, eliminating the need for manual data entry. This streamlined access supports more informed, strategic decision-making and drives continuous efficiency improvements across departments.

Genetec pointed out that Operations Center is fully customisable to meet the unique needs of various organisations. It can scale to support teams of all sizes and adapt to different workflows, processes, and reporting requirements, while ensuring privacy by design.