Dialpad launches Ai Sales platform to boost sales efficiency

Dialpad has launched a new AI-powered platform, Ai Sales, designed to streamline sales teams' operations. The platform, which utilises over six billion minutes of business conversations, is intended to replace the need for more than ten separate applications currently used by sales professionals.

According to the company, Ai Sales has already delivered notable results, including an average 18% decrease in operational costs for its users. The platform aims to enhance various aspects of the sales process, from real-time coaching to automated Customer Relationship Management (CRM) updates.

The new platform leverages Dialpad's proprietary large language model, DialpadGPT, to provide insights from a vast dataset of business interactions. Mallory VonRohn, Vice President of Technology Operations at Nolan Transportation Group (NTG), said, "Dialpad's Ai Sales has become an indispensable tool for us.” 

“The integration with Salesforce means our sales teams can devote their energy to selling, rather than wasting time switching between applications. With real-time feedback capabilities, managers can provide immediate support to our reps, whether it's listening in on live calls or reviewing Ai Recaps. We've successfully migrated 2,000 users onto the platform in just four months, underscoring its tremendous value to our organisation."

Jim Palmer, Chief AI Officer at Dialpad, commented on the capability of the platform: "By leveraging our proprietary dataset of over 6 billion minutes of business conversations and a unique real-time AI architecture, Ai Sales empowers sales teams to harness AI's true potential to function seamlessly, close deals at scale, and increase bottom lines. Powered by DialpadGPT, Ai Sales provides customisable, tailored sales intelligence all in one platform, while keeping customer data private and secure, to allow sales teams to focus on their main priority – driving business growth."

Ai Sales incorporates several key features aimed at improving the efficiency and effectiveness of sales teams:

The platform includes custom AI playbooks and scorecards that sales leaders can use to ensure best practices are followed. Quality Assurance (QA) scorecards are also built into Ai Sales, enabling representatives to speed up call reviews and for leaders to identify new coaching opportunities.

Another significant feature is real-time coaching. Sellers receive immediate feedback during sales calls, and managers can onboard new sellers faster and monitor quality through the AI Coaching Hub. The capabilities allow for immediate support and adjustment, improving overall team performance.

CRM automation is included in Ai Sales, simplifying the logging of interactions such as calls, Ai Recap, Ai Playbook results, recordings, and transcriptions into popular CRM systems like Salesforce, Hubspot, and ServiceNow.

The platform also offers advanced analytics for better performance measurement. Ai Sales uses AI analytics and scorecards to provide accurate analysis of seller and team performance, customer engagement, and conversations with sales leaders and supervisors.

Furthermore, it allows for more accurate forecasting by ensuring opportunities are properly qualified before progressing through the sales funnel, thanks to the integration of AI playbooks and QA scorecards.

Dialpad's AI technology is already in use by several notable customers, including NTG, RE/MAX, and the LA Chargers. According to the company, 96% of Dialpad’s contact centre customers are utilising its AI capabilities, which is significantly higher than the industry average. The company asserts that AI solutions have led to an average 18% decrease in costs, a 14% increase in customer satisfaction scores, and a 35% improvement in agent performance through the use of QA scorecards.