LINE stories
RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.
Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Braze launched AI-driven tools, including Project Catalyst and enhanced BrazeAI assistants, to revolutionise personalised marketing through advanced data usage.
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
Chaos bolsters Enscape for Mac, enhancing real-time 3D visualisation tools for architects with links to Archicad and Vectorworks software.
One of the biggest messenger apps in the world invites hackers to proactively report security vulnerabilities to enhance cybersecurity.
adjoe partners with LINE in Taiwan to power Playtime gaming rewards, driving millions of LINE POINTS and tens of thousands of downloads.
Singapore's Travelgoogoo launches Travelgoogoo365, offering a £14 annual global eSIM membership with unlimited messaging across 123 destinations worldwide.
Soneium and LINE are teaming up to introduce blockchain technology into LINE's mini-apps, aiming to boost web3 adoption among its 200 million users.
New research indicates that while Asian super apps dominate the market, user growth has slowed markedly, with 499 million projected for 2024.
